2023 January

Jan, 2023

To all our partners:

Every year comes with wins and challenges, and you’ve been with us every step of the way.

Thank you for keeping us in your corner!

Whatever this year brings, we’ll crush it together.

Technical Note 

iPECS Cloud Feature Drop P5.5

Now we’re rolling out iPECS Cloud P5.5 with ONE P3 & Analytics P3.5, contact your technical account manager for more information.

What’s New?

• iPECS Cloud P5.5

-. iPECS ONE client can be used as ACD group user (user type: Single client only, ONE Web client)

-. New Multi-client seat (ONE client with IP DECT / iPECS Cloud Mobile / 3^rd party SIP)

-. Security options: sRTP(media) & TLS (LIP/SIP terminals and features AA/VM/CR/Tone)

Contact us for more details.

(Find out how many resources are required (SW-VPCM, CPU) for sRTP/TLS, ways to configure new multiclient seat, additional port forwarding rules in the Firewall for LIP terminal TLS operation, etc.)

• iPECS ONE P3.0

-. Enhanced Contact data management

         Mobile contact integration, personal contact import via CSV & MS Contact integration, Max 1K personal contacts,

         3K company contacts

            -. Support ACD feature (Web client only)

            -. Support for Tablets

               (iOS: iPad Pro, iPad Air, iPad, iPad mini / Android: Galaxy Tab S8, Galaxy Tab A8, Galaxy Tab S7 FE)

            -. Click-to-Dial, Clipboard Dial, Display DDI/Group name in call log, Chrome push in a full screen mode, packet capture

            Contact us for more details and how to use these features.

• Analytics P3.5

-. Additional metrics on My Dashboard, Company/Extension report.  

-. Improved call counting rules, Agent status color update and busy status update for multi ACD log-in agent.  

-. Enhanced reporting (more options for scheduled report, filtering by agent, etc..) and menu tree displays

-. Changeable Date format

            -. Multiple Analytics for large iPECS Cloud platform

iPECS Cloud P5.5, ONE P3.5 and Analytics P3.5 will be delivered simultaneously.

Tips

• Provisioning CRM license to end user

           -. CRM license order can be completed when iPECS Cloud platform has enough available CRM licenses configured

               internally.

           -. Once order completed, CRM licenses will be provisioned to EMS customer manager portal (Customer manager >

               License Management > Mondago CRM/Outlook License)

           -. Customer manager can assign each CRM license to a proper user via a secure way and needs to play a role to

               manage those licenses.

Have exciting news or questions to share, Submit it to here