Aug, 2023 Notice iPECS Cloud Training in Seoul with Bezeq International Tech The ELG training team provided special customized iPECS Cloud training to Bezeq International Tech from 10th-Jul to 14th-Jul at ELG headquarters in Seoul. This training was well-prepared with pre-discussion regarding the training scope in advance and was very helpful for ELG and BI Tech both. During the training, ELG and BI Tech team exchanged many opinions and it was a good opportunity to understand the Israeli market needs. Also, professional expert TAM and the project leader in ELG R&D provided intensive content with hands-on practice to our partner. The training documents were prepared with more practical information and they were useful for improving the quality of the training session. The ELG Team will continue to develop a more enhanced training program for our partners to enhance their technical level. For more detailed information, please refer to iPECS Newsletter with below link. https://ericssonlg-enterprise.com/?newsletter=ipecs-cloud-training-for-bezeq-israel-partner     
Technical Note iPECS Cloud P6 Development update We have completed the P6 development and QV testing. Currently the AT is in progress in UK and AU. After the AT, the MP QV will start in September and the MP version will be released at the end of September. What’s New in P6? - iPECS Analytics P4 Support
-. Agent log off and state control -. Silent monitoring/Whisper coaching -. Queue control, Call control -. Agent Break reason report, Queued Callback report -. Consolidated reporting -. Redundancy & DB back up -. Agent Reason Code -. Secondary ACD Group Admin -. Agent Wrap up timer refresh -. Analytics integration for Call Control -. CRM Search option - Answered -. 3K contacts in personal directory -. Call Pick up with BLF -. MS Integration - Presence -. MS Single Sign On -. Outlook plug in for booking -. Mobile app UI/GUI revision -. Web Client UI enhancement -. Web User Guide -. Integration with DB Mediation SVR -. Edge browser support -. SNMP Version look up -. ACD Multi Login Enhancement -. ACD Callback Configuration -. ACD Not Ready Reason -. ACD Agent Work Mode Time Extendable Configuration -. Call Record Access History Report -. Phone Background Image Multi Upload -. CRBT wav file download EMS menu -. Name Field expansion for Korean/Hebrew -. Site Number Increase(Up to 1000) -. Multiple User Setup Feature Enhancement -. Customer Group link -. Analytics DB Backup Added -. Send ONE Login Email -. ONE DB Synchronization -. Site Number Increase(Up to 1000) -. Customer Group link -. Customer Based Call Recording Tone -. Hot Desk User support shared line member -. Voice Mail Schedule for Shared Line -. Display Name on Voicemail -. Multiple WAN IP for Trunk SBC -. Reseller portal (trunk usage & terminal status ) -. SNMP traps : version lookup (w/ OID) -. 1st Rocky Linux support for UCM, IPKTS, SW-VPCM : End of September -. 2nd Rocky Linux support for EMS, OMS, SBC, AA, CR, CRBT, FAX, TONE, VM, Analytics, eNMS will be ready at End of March in 2024. Please contact your TAM for detailed information and delivery schedule. We will deliver iPECS Cloud (v6.0), iPECS ONE (v4.0) and iPECS Analytics (v4.0) simultaneously. Tip Call Fraud Once the limit for Call Fraud has been reached, ongoing calls are permitted to continue. It is customary for the ongoing call to be completed; however, following its conclusion, any subsequent calls will be restricted. The call blocking process takes place at 15-second intervals. Call fraud can be checked every 15 seconds within the system. Have exciting news or questions to share, Submit it to here. | 
