Apr, 2023 Notice Trouble Shooting Guide V1.4 release information ELG added the following items to V1.4 and registered the upgraded guide in the Cloud Case system. - 2.1.3.11 LIP-9010 - No Call Log access
- 2.1.3.12 Shared line forward to voicemail not shown in call history
- 2.3.4 Start/Stop recording for internal calls
- 4.1.5 Transport Mode changed
- 5.2.2 Trunk reports
- 6.1.7 Cloud Licenses returned not appearing in SP pool
- 7.5.3 Participant List in Audio Conference
- 7.5.4 Cloud Customer group feature adding prefix for same customer calls for iPECS ONE
- 7.5.5 iPECS ONE Click to Dial - recognizing words as numbers to dial
- 7.5.6 Call Back on iPECS ONE
- 8.5 Changing the "Sender" field for Emails
Click https://partner.ericssonlg-enterprise.com for details. Technical Note iPECS Analytics P3.5 enhanced call counting iPECS Analytics P3.5 has an enhanced call counting rule for better reporting and evaluating on specific cases using the (AA) Ringing Point configuration. When it is set to ‘Enabled’, AA it is considered as a Ringing Point, when it’s ‘Disabled’, it’s considered as an Answering Point. This rule can be applied per tenant and according to the (AA) Ringing Point setting there will be a different Call count and its meaning, you can find the differences in the table below. In iPECS Analytics Settings -> Environment Setting -> Statistics Setting section as shown below, set (AA) Ringing Point to “Enabled”. From now on AA will not be considered an answer point. In case there is a call answered by AA and then transferred to an extension or Hunt Group and is missed, now it will be counted as missed. 
You can see below the possible cases of answered and missed calls depending on the above setting. Call activity cases | Reports | AA as Answer Point (AA) Ringing Point >> Disabled | AA as Ringing Point (AA) Ringing Point >> Enabled | DDI -> AA -> Extension (answered) | Company | +1 answered (DDI-AA) | +1 answered (DDI-EXT) | DDI Summary | +1 answered (DDI-AA) | +1 answered (DDI-EXT) | EXT Summary | +2 answered (DDI-AA and DDI-EXT) | +2 answered (DDI-AA and DDI-EXT) | DDI -> AA -> Extension (missed) | Company | +1 answered (DDI-AA) | +1 missed (DDI-EXT) | DDI Summary | +1 answered (DDI-AA) | +1 missed (DDI-EXT) | EXT Summary | +2 (DDI-AA answered and DDI-EXT missed) | +2 (DDI-AA answered and DDI-EXT missed) | DDI -> AA -> Hunt Group (answered) | Company | +1 answered (DDI-AA) | +1 answered (DDI-Agent A) | DDI Summary | +1 answered (DDI-AA) | +1 answered (DDI-Agent A) | EXT Summary | +2 answered (DDI-AA and DDI-Agent) | +2 answered (DDI-AA and DDI-Agent) | Group Summary | +1 answered | +1 answered | DDI -> AA -> Hunt Group (missed by all) | Company | +1 answered ((DDI-AA) | +1 missed (DDI-Agent A)* | DDI Summary | +1 answered (DDI-AA) | +1 missed (DDI-Agent A)* | EXT Summary | +2 (DDI-AA answered and DDI-Group missed) | +2 (DDI-AA answered and DDI-Group missed) | Group Summary | +1 (missed) | +1 (missed) |
* If Hunt type is “Multi Ring”, this is the Hunt Group Number. Tip ‘Standard Plan’ and ‘SIP Trunk Service Plan’ are available for all resellers by default. If SP wants to make them unavailable for a specific reseller. The service plan ‘Standard Plan’ and ‘SIP Trunk Service Plan’ are available for all resellers with the initial configuration of iPECS Cloud. The service plan ‘Standard Plan’ and ‘SIP Trunk Service Plan’ has ‘Ericsson-LG Enterprise’ in the ‘Allocated Reseller’ with ‘Include Child’ checked. ‘Ericsson-LG Enterprise’ is the vendor(ELG). It is the initial configuration and allows that ‘Standard Plan’ and ‘SIP Trunk Service Plan’ are available for all resellers. 
If SP wants the service plan ‘Standard Plan’ and ‘SIP Trunk Service Plan’ to not be available for a specific reseller, please uncheck ‘Include Child’ of ‘Ericsson-LG Enterprise’. After unchecking ‘Include Child’ of ‘Ericsson-LG Enterprise’, add resellers and a new reseller to the ‘Allocated Reseller’, who are allowed the ‘Standard Plan’ and ‘SIP Trunk Service Plan’. Have exciting news or questions to share, Submit it to here. | 
