July, 2023 Notice Trouble Shooting Guide V1.5 release information ELG added the following items to V1.5 and registered the upgraded guide in the Cloud Case System. -. 2.1.4.6 Group Name and DDI Alpha Tag Display Priority -. 2.2.3 Cloud VM default greeting plays a beep tone -. 4.2.6 IP DECT handset firmware upgrade process -. 5.1.3.8 Set the time type for call forwarding on the IP phone -. 5.1.3.9 Migrating from UCE to ONE issue with Flexible Buttons -. 5.2.3 Cloud cannot bar a specific number -. 5.2.4 Cannot move DDI from site to site -. 6.2.6 One-Day Reservation of Newly Added DDI Numbers and Devices -. 6.3.3 Cannot delete completely DDI number and Device used before -. 6.3.5 DDI Number "already exist" when attempting to add to order -. 6.3.6 After number porting, the DDI number is no longer usable -. 7.3.7 iPECS ONE web client click to dial feature not working -. 7.5.7 iPECS ONE call pop at Win10 is intermittent or doesn't work -. 9.4 Multiple portal URLs Click https://partner.ericssonlg-enterprise.com for details. Technical Note EMS configuration for TLS & sRTP To enhance security, it is necessary to configure options related to TLS and sRTP in EMS SP and Customer Manager. These options help ensure secure communication and data transmission, protecting against potential vulnerabilities and unauthorized access. By properly configuring TLS and sRTP, you can strengthen the security measures. 
1) SP configuration : EMS SP Portal > Customer Manager > Security 
- If Trunk Call SRTP option is enabled, each trunk call requests 2 VPCM channels. (256 ch. / VPCM)
- If TLS option is enabled, additional CPU resources are required during switch over.
- Before enabling these options, the service provider should carefully consider and allocate additional resources
accordingly. 2) Customer Manager configuration : Customer Manager Portal > Company > Security 
3) User configuration : Customer Manager Portal > User > User Setup > Device Tab 
§ Only for 1000i phone § Default : UDP § Selecting ‘Follow Company Option’ is determined by option ‘b’ 
- Default : Follow Company Option (determined by option ‘e’)
Setting security-related options can lead to resource consumption, so sufficient review is essential. Please contact your TAM for more detailed information. Tip DDI Number "already exist" when attempting to add to Order When attempting to add a new DDI number with a new order, the message "This number already exists and cannot be registered" pops up. However, the number does not appear in the list of DDIs. The reason for this message could be that the number is used in a temporary order. Temporary orders can be deleted manually, or they are automatically deleted after a certain period of time, typically within 12 hours. It is essential to note that temporary orders are deleted without leaving any record of their existence. To resolve this issue, please follow these steps: -. Check if the DDI number is used in a temporary order. If so, proceed to the next step. -. Delete the temporary order that is using the DDI number. -. After deleting the temporary order, try to place the DDI order again. By following these steps, you should be able to successfully add the DDI number to your new order without any issues. Have exciting news or questions to share, Submit it to here. | 
